The car is great, the rest no so much…

Nearly two weeks in and loving the whole EV thing.

Well, most of it. All of it apart from Chargemaster.

Part of the deal was a charger installed at home which theoretically means each morning you have a full battery to play with. Unfortunately this puts a third party company on the critical path – one which a quick Google shows many issues.

Given they have had my details since September and before Christmas they said my install would be this week (w/c 4th Jan 2016), I actually accepted delivery of my Zoe two weeks early as it wasn’t due until around now. Having just got off the phone to Chargemaster they are now saying the install won’t be until the end of the month which is a proper pain in the arse.

Now I can probably get away charging at the College when I am at the campuses with charging points, but still; surely if you get an order in September you should be able to deliver that order within 3 bloody months? Apparently they have no engineers up in Scotland so I have to wait. What sort of half-arsed excuses is that? If you have no engineers up here and 10% of the bloody population is up here, HIRE SOME.

Fucking idiots.

So, in summary, if you are considering an EV then consider who installs your charge point and if you can, avoid Chargemaster because they are fucking useless.

[UPDATE 1: About an hour after posting this, Chargemaster called back and gave me an install date of 19th January, still two weeks after originally promised. Apparently they DO have an engineer in Scotland who is due to do an install at the end of this week.]

[UPDATE 2: Two hours after posting, Renault Customer Services got in touch and said they would see if there was anything they could do to speed up the install.]

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